{"id":3889,"date":"2022-09-27T10:18:46","date_gmt":"2022-09-27T15:18:46","guid":{"rendered":"http:\/\/topinkatravel.com\/?page_id=3889"},"modified":"2025-04-17T16:29:06","modified_gmt":"2025-04-17T21:29:06","slug":"complaint-book","status":"publish","type":"page","link":"https:\/\/topinkatravel.com\/en\/complaint-book\/","title":{"rendered":"Complaint Book"},"content":{"rendered":"\n
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At Top Inka Travel, we are committed to providing quality service and ensuring our clients’ satisfaction with every travel experience. We understand that transparency, trust, and communication are fundamental pillars of our relationship with you, which is why we make our Virtual Complaint Book<\/strong> available to you, in compliance with current consumer protection regulations in Peru.<\/p>\n\n\n\n

If you have encountered any issues or wish to share suggestions to help us improve, this is the appropriate channel to submit your feedback. Our team will carefully review each case and provide a prompt, efficient response. We appreciate your trust and assure you that we continually strive to deliver the best possible experience with all our tourism services in Peru.<\/p>\n\n\n\n

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What is the Complaint Book?<\/h2>\n\n\n\n

The Complaint Book<\/strong> is an official tool that allows consumers to register complaints and claims related to product or service purchases. Under the Consumer Protection and Defense Code<\/strong> (Law No. 29571), all companies must maintain a Complaint Book to ensure users’ right to express dissatisfaction.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n

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What is a Complaint?<\/h2>\n\n\n\n

A Complaint<\/strong> is a formal expression of dissatisfaction directly related to purchased products or services, such as the cancellation of a tour without prior notice.<\/p>\n<\/div><\/div>\n\n\n\n

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What is a Grievance?<\/h2>\n\n\n\n

A Grievance<\/strong> refers to dissatisfaction with poor service or situations that do not necessarily constitute a breach of contract.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n

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Steps to Register Your Complaint or Grievance<\/h2>\n\n\n\n
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  1. Access<\/strong> the virtual complaint form on this page<\/li>\n\n\n\n
  2. Complete<\/strong> the required information:\n
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    • Full name<\/li>\n\n\n\n
    • ID number (DNI)<\/li>\n\n\n\n
    • Detailed description of the incident<\/li>\n<\/ul>\n<\/li>\n\n\n\n
    • Select<\/strong> whether it’s a formal complaint or grievance<\/li>\n\n\n\n
    • Submit<\/strong> the form. We commit to responding within the legally mandated timeframe.<\/li>\n<\/ol>\n<\/div><\/div>\n\n\n\n
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